Privacy Policy nwetown — Malaysia Player Data Protection

Nwetown takes user privacy very seriously. We understand that when you register and use our platform, you are entrusting us with sensitive personal information. That trust is not something we take lightly.

This Privacy Policy explains in detail what data we collect when you use the nwetown platform, why we need it, how it is used, who may have access to it, and how long it is retained. We also outline your rights as a user regarding your personal data.

This Policy applies to all activities involving the processing of nwetown users' personal data, including account registration, gaming activity, financial transactions, interactions with the customer support team, and use of the nwetown mobile app.

Nwetown only collects data necessary to deliver our services effectively and securely. The following are the categories of data we collect:

2.1 Account Registration Information

• Full name as stated in your official identification document
• An active email address that belongs to you
• Malaysia mobile phone number
• Date of birth for age verification purposes
• Password (stored as an encrypted hash — nwetown cannot view your original password)

2.2 Identity Verification (KYC) Information

• A valid copy of MyKad or passport
• Proof of current address (utility bill or bank statement)
• Payment method details (bank account number, e-wallet)
• Selfie with identification document if required for further verification

2.3 Platform Activity Data

• Game history, betting records, and results
• Deposit and withdrawal transaction history
• Game preferences and account settings
• Communication history with the support team

2.4 Technical Data

• IP address of the device used to log in
• Web browser type and operating system version
• Device information (phone model, screen size)
• Cookie data and website tracking technologies (explained in Section 6)

Nwetown uses collected personal data solely for legitimate and necessary purposes. We do not collect data beyond what is required for the stated purposes.

• Service Provision: Processing registration, managing accounts, enabling access to games, and processing financial transactions
• Identity Verification: Ensuring you meet age requirements and verifying your identity for security and legal compliance purposes
• Platform Security: Detecting and preventing fraud, money laundering, unauthorized access, and other suspicious activities
• Customer Support: Resolving enquiries, complaints, and technical issues reported by users
• Platform Improvement: Analyzing usage patterns to improve user experience and develop new features
• Important Communications: Sending account-related notifications, security alerts, and service updates
• Legal Compliance: Meeting reporting and compliance requirements mandated by the relevant authorities

If nwetown wishes to use your data for direct marketing purposes, we will obtain your consent separately and give you the option to withdraw that consent at any time.

Nwetown does not sell, rent, or share users' personal data with third parties for marketing or commercial purposes without your explicit consent. However, there are certain situations where nwetown may need to share your data:

4.1 Trusted Service Providers

Nwetown works with third-party service providers that support the operation of our platform, including payment gateway providers, cloud service providers, identity verification companies, and gaming technology providers. All these providers are bound by strict data protection agreements and may only use your data for purposes specified by nwetown.

4.2 Legal Requirements

Nwetown may be required to disclose personal data when mandated by law, court order, or direction from a competent authority. In such situations, we will notify you where permitted by law.

4.3 Security Protection

In cases involving fraud, money laundering, or serious security threats, nwetown reserves the right to share relevant information with the appropriate authorities or other platforms within the industry security network.

Nwetown continuously invests in security infrastructure to ensure your personal data is always protected against unauthorized access, loss, misuse, or accidental disclosure.

• All communications between your device and nwetown's servers are protected with 256-bit SSL/TLS encryption
• Sensitive data such as KYC documents is stored in encrypted storage systems with layered access controls
• Passwords are stored using a one-way hash function that cannot be decrypted — no one at nwetown can view your original password
• Nwetown servers are housed in tier-4 rated data centers with physical and digital security controls
• Active security monitoring is conducted 24 hours a day by nwetown's cybersecurity team
• Penetration testing is conducted regularly by independent security experts

While nwetown takes all reasonable steps to protect your data, no system can guarantee absolute 100% security. You also play an important role by keeping your password and login credentials confidential.

The nwetown platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as maintaining your login session and preference settings. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use the platform to help us improve the user experience. This data does not personally identify you.
• Functional Cookies: Saving your preferences such as display language and interface settings so you do not need to reconfigure them each time.

You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality and user experience of the nwetown platform.

As a nwetown user, you have the following rights regarding your personal data. To exercise any of these rights, contact the nwetown support team via Live Chat.

The nwetown platform is intended for adult users aged 18 and above only. We do not knowingly collect or process personal data of individuals under the age of 18.

Should nwetown discover that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you are aware of such a case, please contact the nwetown support team immediately.

Nwetown reserves the right to amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or new platform features. When material changes occur, we will:

• Sending notifications to your registered email address at least 14 days before amendments take effect
• Displaying notices within the nwetown platform upon login
• Updating the "Last Updated" date at the top of this document
• Maintaining an archive of previous versions of the Privacy Policy for reference

Continued use of the nwetown platform after the effective date of any amendments is considered acceptance of the revised Privacy Policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.

If you have any questions, concerns, or requests regarding your personal data or nwetown's Privacy Policy, our team is ready to help you.

• Live Chat: Available 24/7 directly within the nwetown platform — the fastest way to get a response
• Email: [email protected] — we aim to respond within 48 hours
• Via Account: Your Account Settings section lets you update personal information and manage direct marketing preferences